Support Policy

CRS EDU - School Management System

Support for CRS EDU

What Support Includes

• Software Setup: Initial configuration and template setup
• Technical Issues: Troubleshooting software functionality problems
• Feature Guidance: How-to questions about using CRS EDU features
• Integration Help: Assistance with Google Workspace integration
• Bug Reports: Investigation and resolution of software bugs

What Support Excludes

• Custom Development: Feature modifications or custom programming
• Data Entry: Manual data input or migration services
• Hardware Issues: Computer, network, or device problems
• Third-Party Services: Support for Google Workspace or WhatsApp issues
• Training Services: Comprehensive staff training sessions

Future Software Products

Support for Upcoming Solutions

All future CRS software products will include comprehensive support:

• Standard Support Hours: Consistent availability across all products
• Product-Specific Expertise: Dedicated support for each software's unique features
• Scalable Support: Growing our team to maintain quality as we expand
• Unified Standards: Same commitment to timely, helpful support

Detailed support channels and SLAs will be provided with each new product launch.

How to Get Support

Preferred Support Channels

• WhatsApp: +92 300 8081661 (Fastest response)
• Email: contact@clientrehuntsystem.com (Detailed issues)

For Efficient Support

• Be Specific: Describe your issue in detail
• Include Screenshots: Visuals help us understand quickly
• Mention Your Software: Specify if it's CRS EDU or another product
• Business Hours: Contact during support hours for fastest response